All Shipments
All orders are typically shipped within 1-2 business days, with many orders shipped same business day. We reserve the right to delay shipping up to 3 days without notice, during periods of heavy workload. Orders are shipped factory direct from our Wisconsin, USA location.
VH Audio will typically e-mail a shipping acknowledgment within 2 business days, and will also provide a tracking number, if your method of shipment supplies one.
In order to keep the shipping costs as low as possible, we do not automatically include insurance on parcels. We've sent thousands of packages worldwide with only two confirmed losses. If you want the extra security of insurance, please contact us for pricing.
Our responsibility for damaged or lost merchandise ends after we deliver to courier. Unless you purchase shipping insurance (contact us for pricing), all shipment loss or damage is at your (buyer's) risk.
Domestic Shipments
VH Audio has chosen UPS Ground Delivery as the default for our domestic customers. We feel they offer the best overall price to performance for our customers, and we've never had a problem with damaged goods. You'll find several premium shipping options by UPS that allow for even faster delivery times.
CLICK HERE for UPS "Ground" transit time map.
"Time in transit" is BUSINESS days.
International Shipments
US Postal Service Priority Mail International - Usually is delivered within 6-10 BUSINESS DAYS. Provides tracking number, however NO INSURANCE is provided. Insurance must be purchased separately by contacting us. In some countries, the Express Mail option (below) must be selected in order to purchase insurance.
US Postal Service Express Mail International - Usually takes 5 BUSINESS days or less. Tracking number is provided, and there is automatically $100 (U.S) worth of insurance included, or up to declared value (whichever is less). Additional insurance must be purchased separately.
US Postal Service First Class International - Available only for parcels UNDER 4 lbs. Usually is delivered within 10 BUSINESS DAYS, but there have been occasions where the package may take as long as 4 weeks. NO TRACKING NUMBER IS AVAILABLE, and no insurance is provided. This is the least expensive way to ship, but also the highest risk for loss or prolonged delivery times.
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